Cancellation and reactivation questions

Clarify subscription changes before relying on a preview billing control.

Private-preview guidance. Examples and planned account workflows are not confirmation of a live purchase, activated access, or enabled notification service.

What to know

1. Check your confirmed subscription terms and paid-through date before requesting cancellation.
2. The intended policy keeps access through the paid period; provider lifecycle behavior must be accepted before live activation.
3. Contact support for the approved cancellation or reactivation path. Do not assume clicking a prototype billing button changed a real subscription.
4. Keep the confirmation and check whether a recurring charge is still scheduled. Do not send card details or passwords to support.