Knowledge Base
How can we help?
Guides and answers for every part of Carrier Lookout.
Getting Started
Set up your account, invite your team, and run your first lookup.
- Creating your Carrier Lookout account
Understand plan selection and the steps required before account access is activated.
- Verifying your email address
Protect your account and recognize the difference between billing email and a secure setup invitation.
- Inviting your team
Included users, additional-user pricing, and sensible access ownership.
Carrier Lookup
Search carriers by MC number, DOT number, or name.
- Searching by MC, DOT, or carrier name
Find the correct entity before reviewing its compliance information.
- Reading a carrier profile
Review identity, authority, insurance, and safety together—not a single badge.
Monitored Carriers
Add carriers to your monitored list and track changes over time.
- Adding carriers to monitoring
Decide which carriers to review and who owns each change alert.
- Unlimited carriers on every plan
Plan pricing is based on users, not the number of carriers.
Insurance & Safety Data
Understand insurance filings, BASIC indicators, and ISS scores.
- Active, pending, and historical insurance
Understand filing changes without treating them as complete policy evidence.
- Safety/BASIC indicators explained
Seven BASIC categories, restricted data, and the limits of estimated scores.
Integrations
Connect Carrier Lookout to your TMS or internal systems.
- Load Manager TMS integration
Plan how carrier compliance information supports dispatch decisions.
- API access for approved integrations
Scope a supported integration without exposing credentials or relying on mock endpoints.
Load Manager TMS Integration
Carrier Lookout integrates directly with Load Manager TMS.
- Connecting Load Manager TMS
A readiness checklist for a scoped, supported connection.
Billing & Subscriptions
Plans, upgrades, cancellation, and reactivation.
- Plans and pricing
Monthly user-based pricing with unlimited carriers on every plan.
- Canceling and reactivating
Clarify subscription changes before relying on a preview billing control.
Troubleshooting
Common questions and fixes.
- API returns 401 Unauthorized
Check the approved connection and access state without exposing secrets.
- A carrier is missing from search
Resolve identifier and source mismatches before dispatch.
Can't find what you need? Contact support or check the FAQ.